How Bank of America cracked the code on AI adoption by making Erica indispensable to both customers and employees - Tearsheet
Bank of America has integrated the virtual assistant Erica into both consumer and employee experiences, enhancing capabilities with Generative AI technology.
How a fun rebrand and a new mascot boosted this brand's reputation tenfold
The rebranding of YOLOH emphasizes a user-friendly approach to insurance, simplifying processes to boost customer engagement and enhance its commercial potential.