#customer-service-chatbot

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Artificial intelligence
fromFortune
2 weeks ago

Klarna's CEO agrees with Dario Amodei. He thinks his white-collar workforce will shrink by a third by 2030 | Fortune

Klarna plans to shrink headcount to under 2,000 by 2030 through AI-driven automation and annual natural attrition, while avoiding formal layoffs.
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