Good service, bad service: The CX at the core of technology - LogRocket Blog
Customer feedback is crucial for a business's success, especially in the tech industry where customer satisfaction directly impacts product outcomes. [ more ]
Good service, bad service: The CX at the core of technology - LogRocket Blog
Customer feedback is crucial for a business's success, especially in the tech industry where customer satisfaction directly impacts product outcomes. [ more ]
5 signs of a customer-centric marketing team | MarTech
Marketers who prioritize their customers' best interests create more effective marketing.
Five ways to prove your team focuses on customers: prioritize serving over selling, utilize customer-centric practices, personalize experiences, actively seek customer feedback, measure customer satisfaction. [ more ]
Research: Why So Many Packages Don't Get Delivered
Failed deliveries cost companies billions of dollars each year and impact customer satisfaction and retailer reputations.
Planning delivery sequences, reducing loads on trucks and drivers' schedules, and decentralizing warehouse locations can reduce failed delivery attempts by up to 10%.
Up to 20% of e-commerce packages aren't delivered on the first attempt. [ more ]