#customer satisfaction

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#customer-satisfaction
Shopify
2 weeks ago
Data science

Order Accuracy: How To Improve Ecommerce Order Accuracy (2024) - Shopify

Order accuracy is crucial for ecommerce success, impacting customer satisfaction, loyalty, and business efficiency. [ more ]
Forbes
2 weeks ago
Marketing

Council Post: Why Prioritizing Consumer Rights Matters For Businesses

Prioritizing consumer rights leads to greater brand loyalty, customer satisfaction, and financial performance for businesses. [ more ]
LogRocket Blog
2 weeks ago
UX design

Practical ways to improve your customer experience - LogRocket Blog

Improving customer experience enhances satisfaction, growth, and retention. [ more ]
Harvard Business Review
2 weeks ago
Data science

Why You Should Be Tracking Customer Surplus Value

Customer Surplus Value complements NPS as a measure of customer satisfaction. [ more ]
Creative Bloq
2 weeks ago
Marketing

Why brands "obsessed with their customers" are winning

Perceptions may not always reflect the truth; isolating real-world impacts of experiences informs decision-making and ROI justification. [ more ]
LogRocket Blog
3 weeks ago
UX design

Good service, bad service: The CX at the core of technology - LogRocket Blog

Customer feedback is crucial for a business's success, especially in the tech industry where customer satisfaction directly impacts product outcomes. [ more ]
Shopify
2 weeks ago
Data science

Order Accuracy: How To Improve Ecommerce Order Accuracy (2024) - Shopify

Order accuracy is crucial for ecommerce success, impacting customer satisfaction, loyalty, and business efficiency. [ more ]
Forbes
2 weeks ago
Marketing

Council Post: Why Prioritizing Consumer Rights Matters For Businesses

Prioritizing consumer rights leads to greater brand loyalty, customer satisfaction, and financial performance for businesses. [ more ]
LogRocket Blog
2 weeks ago
UX design

Practical ways to improve your customer experience - LogRocket Blog

Improving customer experience enhances satisfaction, growth, and retention. [ more ]
Harvard Business Review
2 weeks ago
Data science

Why You Should Be Tracking Customer Surplus Value

Customer Surplus Value complements NPS as a measure of customer satisfaction. [ more ]
Creative Bloq
2 weeks ago
Marketing

Why brands "obsessed with their customers" are winning

Perceptions may not always reflect the truth; isolating real-world impacts of experiences informs decision-making and ROI justification. [ more ]
LogRocket Blog
3 weeks ago
UX design

Good service, bad service: The CX at the core of technology - LogRocket Blog

Customer feedback is crucial for a business's success, especially in the tech industry where customer satisfaction directly impacts product outcomes. [ more ]
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The Drum
6 months ago
Marketing

Likeability is the popularity contest B2B brands can't afford to lose

B2B brands are less likable than B2C brands
Brand likeability is important for customer satisfaction and loyalty in B2B [ more ]
The Drum
6 months ago
Marketing

How Smarthub's investment is taking ad tech to new heights

SmartHub won the Programmatic Award at the Awards for Digital Industries for their customer-centric approach
The customer service team plays a crucial role in the success of SmartHub by bridging the gap between client needs and the tech team [ more ]
MarTech
6 months ago
Marketing

5 signs of a customer-centric marketing team | MarTech

Marketers who prioritize their customers' best interests create more effective marketing.
Five ways to prove your team focuses on customers: prioritize serving over selling, utilize customer-centric practices, personalize experiences, actively seek customer feedback, measure customer satisfaction. [ more ]
Harvard Business Review
6 months ago
Business intelligence

Research: Why So Many Packages Don't Get Delivered

Failed deliveries cost companies billions of dollars each year and impact customer satisfaction and retailer reputations.
Planning delivery sequences, reducing loads on trucks and drivers' schedules, and decentralizing warehouse locations can reduce failed delivery attempts by up to 10%.
Up to 20% of e-commerce packages aren't delivered on the first attempt. [ more ]
MarTech
6 months ago
Marketing

Elevate customer loyalty in the hospitality sector through tailored experiences | MarTech

Personalization plays a crucial role in the hospitality industry, enhancing customer satisfaction and loyalty.
The implementation of personalized approaches in the hospitality sector has increased by 25%.
Successful implementation of personalization requires advanced technology and data analytics. [ more ]
Mail Online
7 months ago
UK news

Revealed: The best and worst places to buy gadgets in the UK

Richer Sounds is the best tech store in the UK, according to a survey by Which?.
The Range was found to be the worst tech store with a customer satisfaction score of just 68%.
Euronics was named the top choice for home appliances with an 88% customer score. [ more ]
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