#customer satisfaction

#customer satisfaction

Should you tip fast food employees? It's no secret that the United States has a serious tipping culture. But this long-standing practice, previously reserved for personal services and sit-down restaurants, is now creeping into new territories. Even fast-food restaurants are now asking for tips. The question of whether you should be tipping when picking up your meal is sparking heated debates across our country.

Satisfaction is improving markedly among business wireless customers, according to a new report from J.D. Power. More specifically - according to the J.D. Power 2025 U.S. Business Wireless Satisfaction Study - the satisfaction for the cost of service increased 19 points (on a 1,000-point scale), while the satisfaction of offerings and promotions increased from 682 to 699. Among telecom providers, T-Mobile placed first in the medium business segment with a score of 746, with Spectrum Business (723) second and AT&T (722) third. AT&T topped the small business segment at 688, followed by Verizon Wireless (686) and T-Mobile (681).

According to the J.D. Power's 2025 U.S. Credit Card Satisfaction Study, American Express ranked as the top issuer in overall customer satisfaction, followed by Bank of America and Capital One.

Tesla Superchargers achieved a 709 score on a 1,000-point customer satisfaction scale, maintaining the highest reliability with a four percent failure rate among charging visits.

The unlimited breadsticks were originally adopted to keep customers busy while waiting for their meals due to unexpected delays in the kitchen.

The Air Help ranking is based mostly on punctuality, which covers flight delays and cancellations, with the remaining 40 percent of the score made up of overall customer satisfaction and services offered.

Automated phone systems have been a staple of customer interaction for over 50 years, but modern customer expectations demand a more personalized approach.

Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create raving fans.

MrBeast's Feastables highlights the importance of focusing on customer satisfaction and making thoughtful decisions to enhance the user experience, rather than solely relying on personal fame.

Broadband providers need to evaluate their video channel offerings based on viewership data rather than automatically renewing contracts, which can lead to unprofitability.

"People are tired of paying fees across all of these marketplaces," Lawrie told BI.

The company's total agent count stood at 81,904 at the end of March, a 5% decrease from one year earlier, highlighting a trend in agent retention.

For the third consecutive year, internet speed and fair pricing remain the primary contributors to customer satisfaction among rural internet users, according to the 2025 study.