#cost-structure

#cost-structure

The pride you have for the role that Verizon plays in people's lives is abundantly clear, as is your desire for us to lead the industry. As I shared at our most recent all-employee meeting, we need to change and evolve as a company to meet the needs of our customers and expand our market leadership. Our current cost structure limits our ability to invest significantly in our customer value proposition. We must reorient our entire company around delivering for and delighting our customers.