Conversation design lacks a clear career ladder, so designers must proactively map diverse career pathways, gather evidence, and redefine progression beyond traditional titles.
Shift from menu-driven IVR to intelligent, personalized voice assistants using generative AI and strong conversation design to deliver less frustrating customer voice experiences.
Prompt engineering vs. prompt design: The UX perspective on AI personality - LogRocket Blog
Generative AI agent personality and prompt design shape user experience and require UX designers to craft distinctive, user-aligned tones alongside technical prompt engineering.
Prompting Is A Design Act: How To Brief, Guide And Iterate With AI - Smashing Magazine
Prompting blends creative briefing, conversation design, and interaction design to shape AI behavior as a coached, task-focused intern requiring guidance and verification.