Generative AI is dissolving the economic logic that made standardized enterprise software the only practical choice for most companies. What replaces it will be shaped not just by the rapidly evolving capabilities of this new technology, but by leaders willing to ask a harder question: Which workflows do we actually need to own?
Only 22 percent of organizations treat AI agents as independent, identity-bearing entities, while 88 percent have already dealt with suspected or confirmed security incidents involving AI agents. Ninety percent of AI usage occurs through unauthorized personal accounts, with an average of 223 shadow AI incidents per month.