#ai-drive-thru

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#fast-food #ai-voice-technology #automation-failures #taco-bell #customer-frustration #automation-in-fast-food
Artificial intelligence
fromZDNET
3 weeks ago

AI is returning to Taco Bell and McDonalds drive-thrus - will customers bite this time?

Fast-food chains are retreating from fully automated AI order-taking after glitches, and shifting toward supervised AI voice tools to assist human workers.
fromFuturism
3 weeks ago

Taco Bell's Attempt to Replace Drive-Thru Employees Is Not Going Well

"We're learning a lot, I'm going to be honest with you," Taco Bell chief digital and technology officer Dane Mathews conceded to the Wall Street Journal , in what sounded like an awfully weary tone. The response on social media suggests that most customers probably don't want their drive-thru to "surprise" them. At best, there 's short-lived amusement in messing with the AI with outrageous requests, like "18,000 cups of water." At worst, customers just get annoyed or weirded out .
Artificial intelligence
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