#Air Canada

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www.cbc.ca
2 months ago
Canada news

Woman gives birth mid-flight on Toronto-bound plane diverted to Bermuda, Air Canada says | CBC News

Mother gave birth mid-flight after going into premature labor
Doctors and airline crew ensured mother and baby's well-being [ more ]
www.cbc.ca
3 months ago
Canada news

This Air Canada employee found a passenger's lost phone then it disappeared | CBC News

Using security applications like Bitdefender can help locate lost phones with features like taking photos of unauthorized users.
Despite initial optimism, dealing with lost items with airlines can lead to frustration due to challenges in communication and retrieval processes. [ more ]
Above the Law
3 months ago
Artificial intelligence

Airline Said It's Not Responsible For Terrible Advice From Its Own Customer Service AI Bot. The Court... Disagreed.

Using AI in customer service can backfire when inaccurate information is provided.
Air Canada's attempt to hold the AI chatbot as a separate legal entity failed. [ more ]
ReadWrite
3 months ago
Canada news

Air Canada has to pay refund after AI chatbot's made up policy

Air Canada held responsible for AI chatbot's advice in civil case
Ruling in favor of passenger seeking bereavement support from Air Canada [ more ]
WIRED
3 months ago
Canada news

Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

Air Canada provided a partial refund to a passenger due to misinformation from the chatbot.
Air Canada argued that the responsibility for the chatbot's misleading information lies with the chatbot as a separate legal entity. [ more ]
www.theguardian.com
3 months ago
Canada news

Air Canada ordered to pay customer who was misled by airline's chatbot

Air Canada ordered to pay compensation for misleading customer with chatbot
Case raises questions about oversight of chatbot tools [ more ]
moreair-canada
www.cbc.ca
6 months ago
Canada news

Air Canada rejects blame in $24M gold theft as it faces Brink's lawsuit | CBC News

Air Canada denies responsibility for the theft of $23.8 million in gold and cash from its facilities at Toronto's Pearson airport.
Air Canada claims Brink's failed to note the value of the haul on the waybill and did not insure the shipments.
The Montreal Convention may cap Air Canada's liability for any losses suffered by Brink's. [ more ]
www.cbc.ca
6 months ago
Canada news

Video shows Air Canada flight's bumpy landing at Pearson airport | CBC News

An Air Canada flight made a rocky landing at Toronto's Pearson International Airport.
The plane was caught in crosswinds while arriving in Toronto.
No injuries were reported during the incident. [ more ]
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