In recent revisions to its Word for Microsoft 365 cheat sheet, the author discovered that Microsoft had discontinued Smart Lookup and Researcher, claiming Copilot would serve their purpose. However, this assertion is contested, as Copilot lacks the reliable, vetted sources utilized by its predecessors. Businesses face a $30 monthly fee per user for Copilot, which fails to deliver necessary citation embedding and easy web searches. Moreover, Copilot's propensity to generate inaccurate ('hallucinated') information complicates research efforts, underscoring the shortcomings of this new tool compared to prior features.
Microsoft's claim that Copilot replaces Smart Lookup and Researcher is misleading, as both tools provided essential features that Copilot fails to replicate properly.
Copilot's tendency to 'hallucinate' information makes it less reliable than Smart Lookup and Researcher, which utilize vetted and trustworthy sources.
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