The family expressed their ordeal as 'an absolute nightmare,' detailing repeated assurances of quick completion that resulted in long delays and a half-finished home.
'Whenever we raised concerns, we were brushed off or told to speak with different teams within Hoko. It felt like no one was truly in charge,' they lamented.
Trust was broken as they expected more direct involvement from Campbell, whose reputation seemed disconnected from the realities of their renovation experience.
The ARB highlighted Campbell's dual role as problematic, revealing a conflict of interest and criticizing his oversight in managing the renovation project.
#danny-campbell #home-renovation #conflict-of-interest #professional-misconduct #homeowner-frustration
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