"Raju Kumar works as a delivery worker for Zomato, a leading Indian online food ordering platform, in India's capital New Delhi. The 27-year-old says he puts in close to 10 hours every day, navigating the city's traffic jams to deliver orders to customers' doorsteps. He is forced to race congested streets in a constant battle to complete the delivery on time, and is doing his best to avoid any complaints from customers."
""But there is no job security here," he told DW. "All it requires is one customer complaint or a random ID block, and I am out without notice or savings," Kumar added, referring to a practice by platforms like Zomato and Uber where they cut off a worker's account. This could be motivated by a drop in customers' ratings or by employees violating company policy, but it could also be due to a simple glitch."
""Last month, I slipped on a waterlogged road and fractured my wrist. The platform offered nothing. There was neither compensation nor medical support just a message asking when I would be back online," Pawar told DW. He continued working despite the pain. "If I do not deliver, we don't eat," said Pawar."
Raju Kumar delivers for Zomato in New Delhi, working close to 10 hours daily amid heavy traffic to meet customer orders. He earns about 700–900 rupees per day and faces sudden account deactivation risks from customer complaints or algorithmic blocks. Kumar experienced a week-long deactivation that cut his income and left him unable to pay rent. In Mumbai, Santosh Pawar delivers groceries for Blinkit and must meet ten-minute deadlines that create safety hazards. Pawar slipped on a waterlogged road, fractured his wrist, received no compensation or medical support, and continued working despite the injury to earn daily wages.
Read at www.dw.com
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