"If I'm unhappy with work you have done, you will hear from me within 48 hours. I'm not going to tell you right away, because I need time to think it through."
"If they pass the 48-hour mark, they can be confident that the job they did was a good job. You're not going to get to your performance review and have a surprise."
"Being clear is kind, because I'm giving them feedback so they can actually improve."
Melinda French Gates employs a 48-hour rule for addressing work conflicts, allowing herself time to process her feelings before providing feedback. This method emphasizes delivering criticism with honesty and grace. If no feedback is given within the timeframe, employees can be assured their performance was satisfactory. French Gates has refined this approach over decades, particularly during her tenure at the Gates Foundation and now at Pivotal Ventures, where she focuses on advancing women's opportunities. Her leadership style is characterized by emotional discipline and clarity in communication.
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