"According to New Relic, applications often disappear into a technical blind spot after integration. Developers cannot see how their software is performing, where errors occur, or how users are behaving, even though this information is precisely what is needed to improve conversions and identify problems at an early stage. The new solution aims to restore this insight by making performance, reliability, and user experience visible, even when an application is running within an i-frame or sandbox environment."
"A major bottleneck with ChatGPT apps is that many common signals are missing. Layout problems, non-functioning buttons, or why users terminate the interaction prematurely are difficult to identify when an application does not have control over the entire browser environment. This is exacerbated by the nature of generative AI, where dynamically generated interfaces look correct but do not function properly from a technical standpoint."
New Relic introduces observability for applications running within ChatGPT to address the lack of insight after integration. Many companies build custom applications accessible directly from ChatGPT and shift parts of their services to OpenAI infrastructure, increasing reach while reducing visibility into performance and usage. Traditional browser monitoring is limited inside ChatGPT's protected i-frame or sandboxed context. Common signals such as layout issues, broken controls, or premature user exits are often missing, and generative AI can surface data that was never provided by backends. The solution applies browser telemetry in the ChatGPT context to make performance, reliability, and user experience visible and actionable.
Read at Techzine Global
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