Whoop, amid backlash over its initial policy for the new Whoop 5.0 fitness tracker, has announced that users with more than 12 months remaining on their membership are eligible for a free upgrade. Initially, there was confusion when users were told they must extend their memberships or pay fees for the upgrade. The company's prior blog inaccurately stated that six months of membership would suffice for a free upgrade, which it clarified post-outcry. Users with under 12 months left still have to pay fees.
Whoop is facing backlash for its initial upgrade policy regarding the new Whoop 5.0 tracker, now offering free upgrades to users with over 12 months remaining on their subscription.
After controversy surrounding its Whoop 5.0 fitness tracker, the company clarifies that only users with more than 12 months left on their subscription qualify for free upgrades.
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