There have been reports relating to a limited number of early production Galaxy Buds 3 Pro devices. To ensure all products meet our quality standards, we have temporarily suspended deliveries of Galaxy Buds 3 Pro devices to distribution channels.
The most common issue seems to involve the earbud tips. Many people who tried changing the tips for a different size ended up ripping the tips and leaving the plastic circular base attached. A Korean support page for the earbuds warns not to hold them with your fingernails, but that message apparently isn't making it to most people.
We are conducting a full quality control evaluation, which we expect to cause a delay in your order's delivery. Samsung would contact customers in the coming weeks about a new shipping date and closes with a link to cancel the order (if the user wants) and an apology.
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