OnePlus has clarified its software update policy concerning the OnePlus Watch 2 and Watch 3. Initially reported to receive only two years of updates, both smartwatches will actually receive three years of software updates alongside quarterly security updates. This clarification follows a mix-up regarding earlier statements about the update duration. Additionally, the OnePlus Watch 3 faced issues on launch, including a typographical error in its product labeling, prompting the company to offer free returns for customers dissatisfied with the misprint.
OnePlus has confirmed that its latest smartwatches, the Watch 2 and Watch 3, will now receive three years of software updates and three years of quarterly security updates.
Originally, OnePlus had stated that the OnePlus Watch 3 would only receive two years of software updates, but the company quickly clarified this information as incorrect.
The confusion over the software update duration led to a communication error for OnePlus, which is now aiming to assure customers with this clarified policy.
OnePlus aims to address previous issues, such as a product flaw concerning typographical errors and has also initiated free returns for affected customers.
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