How the National Gallery of Art Is Experimenting With Lines
Briefly

from Washingtonian - The website that Washington lives by.2 months ago
'Our main question is: If people have to wait, how do we make that more of an experience?' says Toler, highlighting the museum’s innovative approach to enhance visitor satisfaction.
Washingtonian - The website that Washington lives by.https://www.washingtonian.com/2024/11/13/how-the-national-gallery-of-art-is-experimenting-with-the-science-of-lines/
The museum has put a lot of effort into thinking about how to make the wait less grating... Bruce and Toler focus on queuing theory to create a positive waiting experience.
Washingtonian - The website that Washington lives by.https://www.washingtonian.com/2024/11/13/how-the-national-gallery-of-art-is-experimenting-with-the-science-of-lines/
Tapping into 'queuing theory'... Bruce and Toler have recently incorporated some principles of line psychology into their approach, aiming to improve visitor experience.
Washingtonian - The website that Washington lives by.https://www.washingtonian.com/2024/11/13/how-the-national-gallery-of-art-is-experimenting-with-the-science-of-lines/
People want a queue to be fair, honest, and not boring. The NGA addresses these aspects with features like live wait times and a special film.
Washingtonian - The website that Washington lives by.https://www.washingtonian.com/2024/11/13/how-the-national-gallery-of-art-is-experimenting-with-the-science-of-lines/
Read at Washingtonian - The website that Washington lives by.
#visitor-experience #museums #impressionism #queue-management #cultural-institutions
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