Fans attended a Lady Gaga meet-and-greet on Roblox's Dress to Impress expecting broad interaction but only a select few could interact directly with Gaga's avatar. Most attendees saw a broadcast version from a different server and the Q&A was limited to text chat rather than live voice. Fans criticized DTI's communication and the community team's responses, including a community manager saying, "None of you are forced to be here." BeaPlays issued a personal apology for her response. DTI apologized, acknowledged limitations in reaching all attendees and live audio restrictions, and pledged clearer messaging and accountability for future events.
Fans were disappointed to discover that, while Lady Gaga was in fact present and in control of her avatar during the event, only a select few players--including devs, influencers, and contest winners--were actually able to interact with her directly. Other players only saw a broadcast version of Gaga's avatar from a different server. Fans also expressed disappointment that the Gaga Q&A was purely text chat, instead of a voice broadcast.
"None of you are forced to be here," one community manager said on a YouTube Live stream of the event when reading player criticisms in the chat. "If you're unhappy just leave." The community manager, who streams as BeaPlays, issued a personal apology via DTI socials. "I should not have responded with such a lack of empathy, and that is completely on me," Bea said. "Moving forward, I will keep in mind your feedback and ensure that my responses are more appropriate and thought out."
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