Vapi raises $50m Series B led by Peak XV for enterprise voice AI

"The round was led by Peak XV, with participation from M12 (Microsoft's Venture Fund), Kleiner Perkins, Bessemer Venture Partners, and earlier investors. The investment brings Vapi's total funding to $72m. Vapi reports that its voice agents have handled more than one billion calls to date, with over one million developers and 2.7 million unique agents built on the platform. The company said it has grown its enterprise annual recurring revenue tenfold since the prior round."

"Named enterprise customers include Amazon Ring, Kavak, Instawork, New York Life, UnityAI, Cherry, and Intuit. Amazon Ring uses Vapi to handle inbound customer support calls about its smart-home security devices. Jason Mitura, vice-president of software development at Ring, said in a statement that the company evaluated dozens of vendors before selecting Vapi."

""We went from zero to production in two weeks, and 100% of our inbound volume now runs through Vapi," Mitura said, adding that customer-satisfaction scores improved following deployment. The platform is API-native and designed to let teams build, deploy, and manage voice agents without engineering involvement in the configuration of the agent's behaviour."

"Vapi supports inbound customer service, outbound collections, candidate screening, sales-coaching simulations, and autonomous navigation of third-party IVR systems. The company says the strongest traction has been in financial services, healthcare, insurance, automotive, and workforce management."

Vapi, a San Francisco-based enterprise voice-AI platform, raised $50m in a Series B round to scale its voice-agent infrastructure, bringing total funding to $72m. Peak XV led the round, with participation from M12, Kleiner Perkins, Bessemer Venture Partners, and earlier investors. Vapi reports handling more than one billion calls, with over one million developers and 2.7 million unique agents built on its platform. The company states enterprise annual recurring revenue grew tenfold since the prior round. Enterprise customers include Amazon Ring, Kavak, Instawork, New York Life, UnityAI, Cherry, and Intuit. Vapi’s API-native platform enables teams to build, deploy, and manage voice agents without engineering involvement in agent behavior configuration, supporting use cases such as customer service, collections, screening, sales coaching, and IVR navigation.

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