A teenager working the night audit at a family boutique hotel in Prague spent about two hours each night matching credit card slips to guest bills. The repetitive, manual work motivated Richard Valtr to build a better system. In 2012, while trying to modernize hotel operations at the Emblem Hotel, he found existing property management systems felt outdated and appeared designed in the 1990s. He decided to build his own solution and, with cofounder Matthijs Welle joining in 2013, grew Mews into a hospitality management platform. Mews serves as a catch-all system for bookings, check-ins, payments, and operations, and is used by more than 15,000 properties worldwide.
"The idea came in 2012, when Valtr first tried to modernize the industry while getting firsthand experience from his family property, the Emblem Hotel, in the center of Prague. It was there that he learned property management systems looked and felt like they'd been designed in the 1990s, and that's because they had been. When Valtr went shopping for something better, he found nothing. "I just thought, 'Screw it, how hard can it be to build it myself?'""
#hospitality-technology #property-management-systems #hotel-operations #automation #payments-and-check-in
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