"Truell said the company had already automated roughly 80% of its customer support tickets with the help of the technology. He said the company had also implemented an internal AI-powered communication system that allows employees to query information across the organization. "We've actually done a lot of work internally on customizing that setup," he said. Cursor also uses AI for internal communications, he said. "We have a system where folks can ask any question about the company and get it answered by an AI," Truell said,"
"Across the enterprise software landscape, some larger organizations are increasingly coming up against adoption challenges when attempting to integrate AI into workflows. Data silos-where information is trapped in disconnected systems-prevent AI tools from accessing the full context they need to be useful, and technical sprawl-the accumulation of disparate tools and platforms over years of growth- can create integration issues. Many organizations are finding they need more dedicated technical expertise to help tailor AI models to specific business needs."
Cursor automates roughly 80% of customer support tickets using AI and has implemented an internal AI-powered communication system that lets employees query organizational information. The company customized that internal setup and uses AI for broad internal communications. A team of forward-deployed engineers is building custom tooling for operations, sales, and experimentation. Cursor’s coding tool gained rapid adoption among developers. The company crossed $1 billion in annualized revenue, is valued at $29.3 billion, and grew swiftly since its 2022 founding. Many larger enterprises encounter data silos, technical sprawl, and a need for expert tailoring when adopting AI.
#ai-adoption #customer-support-automation #internal-knowledge-systems #enterprise-software #developer-tools
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