Zara: The billion dollar missed opportunity
Briefly

Their future is online, and yet, they've built perhaps the worst online shopping experience I've ever used.
Zara should have a product team obsessively optimizing, experimenting on, and seeking feedback about their entire checkout process.
The takeaway here, is that overly-stylized designs tend to be harder to use. And it's okay to lean on what feels familiar, and works well.
Read at Built for Mars
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