""Yes! I could take care of review tasks during my son's baseball game." My interviewee chewed on her fingernails. "I feel like I'm chained to my desk. I would definitely use an app." I was appalled. Our brief was to concept test the idea of a mobile app for financial and regulatory compliance users. It would complement the company's existing software, allowing users to review tasks and comments on the go."
"Some folks start responding at all hours, which pressures the rest of the team to do the same. Failure to participate leads to resentment ("she's not working as hard as I am") and poor performance reviews - which disproportionately impact caretakers, parents (especially women), and people with disabilities. Hourly employees aren't paid for overtime spent using the app - which is corporate wage theft."
A mobile review app for financial and regulatory compliance users would let reviewers handle tasks and comments on the go. Interviewed users welcomed the app not for efficiency but because it enabled more work outside office hours. Such an app can pressure colleagues to respond at all hours, lead to resentment and biased performance reviews, and disproportionately harm caretakers, parents, and people with disabilities. Hourly workers risk unpaid overtime, and requiring personal phones for work raises risks of device wiping and privacy loss. Inability to unplug accelerates burnout. The 2020 pandemic accelerated remote work, reproducing these harms while also producing some positive changes.
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