"In the UX world, we are often the ones who have to present the 'truth' - the truth about the real needs and behavior of users."
"Sometimes the truth is... inconvenient. Uncomfortable for the team, the managers, the client. Especially if they've invested a lot of time, money, and emotion into an idea."
The article emphasizes the importance of in-depth user research in understanding actual user needs and behaviors, even when results may challenge team assumptions or evoke discomfort. Drawing a parallel between UX professionals and courtroom dramas, the article highlights the courage required to present findings that may be unwelcome to stakeholders who have invested time and emotion into a product. It also critiques the tendency to cling to convenient illusions about user experience instead of confronting uncomfortable realities that could necessitate significant changes.
Read at Medium
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