Trust in design has significantly declined, driven by rising deception and technology misuse. A conversation between experts revealed the urgent need for designers to foster relationships, confidence, and ethical practices to restore trust. The trend of mistrust has worsened, particularly in areas like the military and the legal system over the last two decades. Explicit deception manifests through scams, phishing, and deepfakes, contributing to user confusion about reliability. Designers play a crucial role in counteracting this environment of deception by prioritizing user-centered and ethical design practices.
Trust isn't just a feature; it's the outcome of genuine, user-centered design that fosters relationships and confidence in the face of rising deception.
The decline of institutional trust has become a significant trend, accelerating recently, and it has implications not only in governance but in design as well.
Mistrust arises largely from confusion about trustworthy information, with explicit deception manifesting through scams, phishing, and various forms of technological manipulation.
Designers must acknowledge the environment of distrust cultivated by technology misuse and actively work to counteract it through ethical user experience practices.
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