Today, the neoclassical architecture of physical spaces has been replaced by the digital architecture of website design-HTML code, tables, forms, and buttons.
If a website is buggy or doesn't work on your phone, taxpayers cannot access the services they have paid for, creating a negative impression of the government itself.
President Obama created two new teams in 2014 within the General Services Administration to improve government tech, including 18F and the U.S. Digital Service (USDS).
The US Web Design System (USWDS) was created to ensure a consistent user experience across government websites, built by collaboration between 18F and USDS.
#government-websites #user-experience #digital-transformation #us-web-design-system #government-technology-services
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