"While some exceptionally successful Content Designers and thought leaders want us to believe we can do anything, the reality is that in the vast majority of orgs, the actual day-to-day work we do is that of a supportive design function, one that is mainly driven by writing."
"Content Designers and UX writers can make great impact on the product with their skills. And that impact is greater when we do the things that push design to the next level instead of trying to expand the scope of our roles."
"The job is different from a designer's job. And after years of fighting this fact, I've come to peace with it."
"My work was most appreciated when users or leadership noticed my copy. They'd find it delightful. They'd ask who wrote it."
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