Read at LogRocket Blog
Steve McIrvin, VP of Product and Customer Satisfaction at Wyze, discusses the concept of the 'product factory' and the importance of maintaining a high bar of quality in the smart home industry. The 'product factory' is a process that focuses on creating products that work together and sustain over time. This concept is particularly crucial in the smart home environment where multiple devices need to be compatible and provide a seamless customer experience.
My concept of the product factory is really more about the process than the actual product...We like having a process down to check that we always include certain features as a baseline, follow checklists to make sure that one product works with another product, and ensure the customer experience is the same.
Maintaining a high bar of quality has been a priority for Wyze in recent years. They have standardized their processes and established quality standards to ensure consistent and reliable products. This involves setting up a product in a specific way, addressing fundamental issues like Wi-Fi, and defining customer expectations. By doing so, Wyze has been able to create a suite of products that work well together and provide an excellent customer experience.
We didn't know that early on in our history. But for the last couple of years, we've been able to standardize with a high bar of quality. This is how we set up a product, this is how we talk about fundamental things like Wi-Fi, this is how long we expect the overall s.