My concept of the product factory is really more about the process than the actual product...We like having a process down to check that we always include certain features as a baseline, follow checklists to make sure that one product works with another product, and ensure the customer experience is the same.
We didn't know that early on in our history. But for the last couple of years, we've been able to standardize with a high bar of quality. This is how we set up a product, this is how we talk about fundamental things like Wi-Fi, this is how long we expect the overall s.
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