The article describes the implementation of a Continuous Research process at OpenClassrooms, highlighting its importance for gathering user feedback efficiently. By setting up a system that regularly collects and analyzes user insights, teams can make user-centric decisions that drive product improvement. The author emphasizes the need to identify existing feedback sources within the company, evaluate their effectiveness, and prioritize valuable insights to create a streamlined research approach that supports agile development and better aligns with user needs.
It's important to regularly gather user feedback for a product to enhance user experience by enabling informed decision-making and agile iterations.
Continuous Research helps consolidate knowledge about users while prioritizing the roadmap and accelerating iteration cycles through structured feedback.
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