The article discusses the distinctions between designing internal and external tools, particularly focusing on a recently assigned Azure support tool serving both internal and external users. The author reflects on their bias toward internal cloud solutions and acknowledges that while internal products may receive less public acclaim, they pose significant and intriguing design challenges. The discussion emphasizes the necessity of adapting design systems, color, typography, and spatial density to cater to different user needs and circumstances in internal versus external applications, highlighting the diverse trade-offs and opportunities each presents.
Designing internal products might not get the same kind of public praise and press that external-facing apps enjoy, but their critical nature can drive interesting design challenges.
The intricacies of building UIs and UX workflows for internal tools keep massive corporate gears turning, presenting unique design opportunities.
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