Frank Bisignano, commissioner of the Social Security Administration, visited Staten Island's South Avenue field office with Rep. Nicole Malliotakis, praising the staff. The office has a 95% appointment scheduling success rate. Phone wait times decreased significantly from 30 minutes to 7.5 minutes. Bisignano explained that calls can be routed nationally to improve service. Daily online interactions number 1.2 million, with 127,000 in-person appointments. He reassured that all Social Security offices, including Staten Island locations, will remain open and operational.
Frank Bisignano, the Social Security Administration commissioner, visited Staten Island's South Avenue field office with Rep. Nicole Malliotakis, commending staff effort. The office maintains a 95% appointment scheduling success, exceeding the national average.
Phone wait times have reduced significantly from an average of 30 minutes under the previous administration to 7.5 minutes in July, attributed to improved phone processes.
1.2 million online interactions occur daily, while in-person appointments total 127,000, reflecting the emphasis on both online and in-person service. Bisignano confirmed all Social Security offices will remain operational.
#social-security-administration #field-office #service-improvement #appointment-scheduling #phone-service
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