Mobile apps and websites are the front door to government for most Americans. Government interfaces are horribly out of date and should meet standards for great design. An executive order titled Improving Our Nation Through Better Design creates a chief design officer reporting to the White House chief of staff. The chief design officer will recruit top creative talent from the private sector. America by Design will update the government's design language to be both usable and beautiful. A National Design Studio within the White House will standardize design to enhance public trust and reduce duplicative agency work. Hospitality design principles emphasize anticipating needs, simplicity, and removing unnecessary elements.
Gebbia points out that mobile apps and websites are the "front door to the government" for most Americans. It's "an injustice that our interfaces are horribly out of date," he said. "There's no reason why our government can't be a standard for great design." He's determined to bring Airbnb's simplicity ethos to making government websites more usable. "I'm in the camp of: The best part is no part," he said in the interview. "The exercise of designers is: You delete unnecessary parts.
Gebbia, who turned 44 on Thursday, said "spending an hour with POTUS talking about design was probably the greatest birthday present I've ever gotten." He said he and Trump - who's stamping his showy Mar-a-Lago vibe on the White House by gilding the Oval Office, paving the Rose Garden and building a sprawling ballroom - "both care about details at a pretty intense level." "It's the same way a hotelier anticipates the needs of their guests," Gebbia added. "As two hospitality guys, we have a mindset for that. ... This is like hospitality design for our nation."
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