""[We're] looking at not just efficiency but also effectiveness and whether the way in which the government is working is really building trust with the American people," said Cristin Dorgelo, the CEO of the new organization who served as a senior advisor in the Office of Management and Budget between from 2021 to 2023. "That's the opportunity we have today: Both to look at those cross-cutting systems that power all of the government's work and some of those specific agencies that have a particularly high impact on people's lives like Social Security.""
"Wong said the goal isn't to make agencies operate like the private sector. Rather, she wants the federal government's services to be as good as those from a corporation. "Amazon will deliver my groceries in half an hour to my house. Government needs to deliver at the speed and with the ease that people have come to be used to in their lives," Wong said. "So the task of focusing on operational capacity is to make that a reality.""
A coalition of former federal leaders formed Government Renewal to strengthen government operations and services. Cristin Dorgelo leads the effort, prioritizing assessment of efficiency, effectiveness, and whether government systems build public trust, with attention to cross-cutting systems and high-impact agencies such as Social Security. Nicole Wong, an outside advisor, identifies personnel, procurement, and operations as core focus areas and emphasizes matching private-sector service speed and ease. The group combines federal and Silicon Valley experience, positions itself as nonpartisan, and frames operational capacity improvements as essential for delivering better public services distinct from past workforce-cutting modernization efforts.
Read at Nextgov.com
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