"Your job is to kill people."
"It's blunt by design, not to glorify violence, but to create absolute clarity."
"Their job is to remove the enemy from the battlefield and help their fellow Marines do the same. Anything that doesn't eventually affect that outcome is a distraction."
"We have to stop treating service delivery like a surface-level design exercise and start treating it like a core operating discipline."
The federal chief information officer also serves as the government's service delivery lead under the Government Service Delivery Improvement Act signed by former President Joe Biden. The administration aims to focus government work on service delivery with intense clarity and accountability. The strategy centers on addressing root causes of poor citizen experiences rather than surface-level fixes like better websites or forms. The government currently organizes around internal bureaucracy, relies on paper and manual processes, and lacks consistent data to measure success. The effort emphasizes building accountability structures and empowering staff across agencies to identify and fix systemic service problems.
Read at Nextgov.com
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