"The Disability Access Service, or DAS, program allows pass-holders and their immediate family members to make an online reservation for a ride while in the park and then get into an expedited line that typically takes about 10 minutes when it's their time to go on the ride. DAS guests never have to wait in normal standby lines, which on the most popular attractions can be two hours or more."
"The DAS program started in 2013 in response to past abuses by disabled "tour guides" who charged money, sometimes hundreds of dollars, to accompany able-bodied guests, enabling such guests to go to the front of lines. Disney says the DAS program needed changing because it had grown fourfold. Before last year's changes, the percentage of guests having DAS passes jumped from around 5% to 20% over the past dozen years"
Disney implemented changes to the Disability Access Service (DAS) that critics say are too restrictive, prompting a federal lawsuit and a shareholder proposal to expand eligibility. Disabled visitors argue that the company should not unilaterally determine who qualifies for expedited access. One visitor said she was denied a DAS pass despite medical needs that make waiting difficult. Disney stated a commitment to providing a great experience and special accommodations for visitors with disabilities. The DAS system allows online ride reservations and expedited access, and it was created after abuses by paid "tour guides" increased program use sharply over a decade.
Read at Fortune
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