Elon Musk's DOGE team is driving significant budget cuts at the Social Security agency, affecting its online services. Chronic outages plague the website, frustrating retirees and disabled users who rely on online access. With reduced staffing following job cuts, the agency struggles to support its 73 million customers adequately. Issues are compounded by a newly imposed fraud check system, which wasn't thoroughly tested for high-traffic use, leading to further instability and access problems. These technology challenges particularly endanger vulnerable citizens, disrupting vital financial support.
The website outages have caused significant distress among retirees and disabled individuals who depend on timely access to their Social Security accounts.
Current and former officials indicate that the technology staff failed to adequately test the new system, leading to widespread access issues for vulnerable users.
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