In late 2018, Ethiopian Airlines' chief pilot reached out to Boeing seeking urgent guidance on emergency procedures for the 737 Max after the Lion Air crash. Boeing failed to provide detailed responses to the Ethiopian pilot's inquiries, limiting its communication to a previously issued public document, citing legal constraints related to the ongoing investigation.
Boeing’s refusal to give direct answers to the Ethiopian Airlines' chief pilot's urgent requests raised serious concerns about the adequacy of the company's crisis communication and safety protocols amid growing fears following the Lion Air disaster.
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