"A priority of the program is to provide reliable connectivity. The update says that the company is making progress in discovering and correcting issues before they impact customers. Spectrum has committed to same-day repairs if the call is received before 5 p.m. local time. Another element of the Spectrum Customer Commitment program was the implementation of an online savings calculator that informs customers of savings from bundling mobile, broadband, and video services."
"The company says it has invested in its frontline workforce and new technologies, which include digitization, artificial intelligence (AI), and network intelligence. Customers can more often access self-help channels that can enable them to solve issues or answer questions themselves. In general, Spectrum says it is taking advantage of AI and machine learning opportunities. The Seamless Entertainment packages offer those with eligible Spectrum TV plans streaming apps with a retail value of $125 per month at no additional cost."
Spectrum prioritizes reliable connectivity and has implemented processes to detect and correct issues proactively, including a same-day repair commitment for calls received before 5 p.m. local time. An online savings calculator informs customers of potential savings from bundling mobile, broadband, and video services. Spectrum reports investments in its frontline workforce and in digitization, artificial intelligence, and network intelligence to expand self-help channels and apply AI and machine learning for faster issue resolution. New subscriber benefits include Seamless Entertainment streaming apps at no additional cost, fiber upgrades to gigabit and multi-gigabit speeds, and a Repair and Replacement Premium for Spectrum Mobile.
#customer-experience #network-reliability #ai-and-machine-learning #bundling--savings #device-protection
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