The report from U.S. Customs and Border Protection revealed that federal agents, who intervened after a long delay, were also confused and insufficiently trained.
Despite being seen as heroes, the federal agents had delays and chaos in their response, raising questions about their effectiveness and legal authority.
The extensive investigation criticized the lack of leadership during the operation and highlighted the need for improved training in active shooter responses.
Recommendations from the report emphasized the importance of not only better training for agents but also the necessity to clarify legal interactions during emergencies.
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