"The result? A systemwide ground stop of Alaska and Horizon Air flights, though Hawaiian Airlines (which joined Alaska in 2024) was apparently unaffected. "The IT outage has impacted several of our key systems that enable us to run various operations, necessitating the implementation of the ground stop to keep our aircraft in position," Alaska Airlines said. "The safety of our flights was never compromised.""
"Customers took to social media to express their dissatisfaction with both the airline and its customer service. Some reported being on hold for hours as they attempted to contact the airline to find the fate of their flight, while others found themselves stranded. Alaska Airlines postponed the conference call for its Q3 2025 financial results, originally scheduled for today."
The problem began at 3:30 pm Pacific Time on October 23 with a 'failure' at the company's primary data center. Alaska Airlines said the outage was not a cybersecurity event or related to 'any other events.' The outage prompted a systemwide ground stop for Alaska and Horizon Air flights, while Hawaiian Airlines was apparently unaffected. The ground stop lasted until 11:30 pm Pacific Time and resulted in more than 229 cancellations, with additional disruptions expected during aircraft and crew repositioning. Customers reported long hold times and stranded passengers. Alaska postponed its Q3 2025 financial conference call. Q3 revenue was $3.8 billion and net income fell to $73 million.
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