"After it went live on Monday, the refreshed and updated pension website for the Civil Service Pension Scheme (CSPS), which supports 1.5 million current and former public servants, promptly offered users a string of unrecognized passwords and user names, according to online reports. They were forced to create new accounts, which were also unrecognized. They endured broken and circular links while the website appeared unfinished and untested, with headers and other features displaying dummy text."
"One scheme member said the new portal did not recognize their user name and password. "I had to use a different email address to try and register again. Despite completing registration it now claims it doesn't recognize my user name," they said."
"Another scheme member said: "On personal level, my name is wrong. I have no beneficiaries nor any statements. But no worry, I can click for a form to contact them, oh it has to be done by post, I wonder where I will send it? Where to send it [Postal Address Line 1] [Postal Address Line 2] [City, Postcode].""
Users of the Civil Service Pension Scheme portal experienced widespread login failures and site malfunctions after the new Capita-built site went live. Members reported unrecognized usernames and passwords, failed new account registrations, broken and circular links, placeholder headers, and unfinished pages. Personal information including pension statements and beneficiary details was unavailable for many members. Reports described maintenance outages and ongoing problems across multiple days. A Capita spokesperson apologized, noted the service went live on 1 December as part of a major transition, and asked for patience while issues are addressed.
Read at Theregister
Unable to calculate read time
Collection
[
|
...
]