Bank and building society users hit by 33 days of outages in two years, say MPs
Briefly

from www.theguardian.com3 weeks ago
A report by the House of Commons' Treasury committee reveals that UK banks and building societies faced more than 800 hours of IT failures over the last two years, resulting from 158 incidents. This disruption significantly affected millions of customers, including recent outages experienced by TSB, Nationwide, and others. Dame Meg Hillier MP noted the severe anxiety caused by losing access to banking, particularly for vulnerable families during payday. The committee called for improved responses and clear communication from banks to manage customer frustration and ensure accountability during outages.
Customers at major banks in the UK experienced over 803 hours of IT failures in two years, impacting millions of users' access to banking services.
www.theguardian.comhttps://www.theguardian.com/money/2025/mar/06/bank-and-building-society-users-hit-by-33-days-of-outages-in-two-years-say-mps
Dame Meg Hillier MP emphasized the panic that can arise when families lose access to banking services, especially during critical times like payday.
www.theguardian.comhttps://www.theguardian.com/money/2025/mar/06/bank-and-building-society-users-hit-by-33-days-of-outages-in-two-years-say-mps
Despite being successful, banks faced numerous technical glitches, which highlights the need for swift responses and transparent communication to customers during outages.
www.theguardian.comhttps://www.theguardian.com/money/2025/mar/06/bank-and-building-society-users-hit-by-33-days-of-outages-in-two-years-say-mps
Read at www.theguardian.com
#banking #it-failures #customer-service #financial-institutions #technology-outages
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