"Justifying Gatwick's win, TIA judges said: 'Gatwick displayed impressive evidence of out-performing customer and product KPIs across the board. 'Strong examples of innovation and superb customer service makes this airport worthy of award-winner status, and despite its long-established position, it is still not failing to innovate, while keeping an eye on ensuring its customers receive top-notch service, as well as supporting travel agent partners.'"
"This isn't the only notable praise that LGW has received so far this year. Back in April the airport was named in the top 40 flight hubs in the world, while a recent Telegraph list said it was the sixth-best airport in Britain. However, the southwest London airport hasn't always fared so well in airport studies and rankings. One recent study named Gatwick the worst air hub in Britain for delays,"
London Gatwick Airport was named UK & Ireland Airport of the Year at the 2025 Travel Industry Awards. The award followed approval of Gatwick's plans for a £2.2 billion second runway. Judges cited Gatwick's strong customer and product KPIs, ongoing innovation, excellent customer service, and support for travel agent partners. Other London airports receive recognition for different strengths, with City praised for service and Heathrow for connectivity. Gatwick has also earned rankings in the top 40 global flight hubs and sixth-best in Britain, alongside mixed results in delay-focused studies and consumer rankings.
Read at Time Out London
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