"According to CNT, Gatwick's main issue is essentially that it punches above its weight. Despite being the second busiest airport in the country, it only has one runway, which means that congestion and bottlenecks are not uncommon. There's pressure to have everything running smoothly, which is basically impossible because one small hiccough can 'ripple quickly across schedules' and cause widespread disruption."
"Despite CNT's rating, Gatwick generally gets decent reviews from customers. The Telegraph recently named it the sixth best airport in Britain (out of 30), which placed it as the third best in London. Plus, any issues with bottlenecking could be eased by the end of the decade, when the West Sussex hub is due to double its capacity and gain a second runway. That won't fix the distress you feel when you have to pay £10 to drop someone off though, as that fee recently increased."
London has access to up to six airports, including several major international hubs. Gatwick is named the eighth most stressful airport in the world. The ranking considered factors including the percentage of journeys that depart or arrive on time, security queue lengths, staff friendliness, and accessibility. The UK appears twice in the top ten, with Manchester placed third. Gatwick's primary challenge is operating as the country's second-busiest airport with a single runway, producing congestion and schedule ripple effects. Customer reviews remain generally positive, and capacity expansion including a second runway is planned by the end of the decade. Drop-off fees have recently increased to £10.
Read at Time Out London
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