"People have a real genuine fear of leaving their homes, of going down their usual routes of commute, because the instances have just increased so much, that people feel an increased sense of vulnerability,"
"It makes the drivers aware of what to do in a situation that maybe they've not been in before, or they've been in before, but not dealt with it,"
"The training involved assessing passengers as they got in the vehicle, especially women and vulnerable people that may have been the victim of harassment while they were out on the street, or had been followed by somebody at the station."
"I would probably feel safer getting in a taxi because he'll pick me up and take me home, whereas on a Tube, that guy could have got on the same Tube as me and followed me home,"
Stop Hate UK partnered with private-hire firm Freenow to train London taxi drivers to spot signs of harassment and to support vulnerable passengers while protecting drivers. The campaign followed a rise in reports of antisemitism, Islamophobia and homophobia and aims to address increased public fear of commuting and being followed. Training covers assessing passengers as they board, recognising distress among women and other vulnerable people, and steps drivers can take to support upset passengers, including encouraging contact with the police or Stop Hate UK. Metropolitan Police data recorded more than 21,000 hate crimes in London between September 2024 and August 2025.
Read at www.bbc.com
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