"We're afraid there's no light at the end of the tunnel for consumers struggling with Royal Mail's persistent delivery failures,"
"When people have no other postal provider to choose from, the sheer volume of delays is unacceptable."
"Independent data shows that more than 99 per cent of items posted by the last recommended dates arrived in time for Christmas. This was during our busiest time of year, when volumes more than double, and we're grateful to our teams across the country who worked incredibly hard to deliver for customers."
Royal Mail failed to deliver Christmas letters and cards on time to around 16 million people over Christmas 2025, marking the worst festive performance in five years outside strike periods. Citizens Advice research found the number affected was 50 per cent higher than in 2024. A Yonder survey of almost 2,100 adults reported 5.7 million people missed important correspondence, including health appointments, benefit decisions, fines and legal documents. Many households have no alternative postal provider. Campaigners describe a persistent deterioration in postal services and call for Ofcom to enforce delivery targets. Royal Mail said independent data shows more than 99 per cent of items posted by the last recommended dates arrived in time and praised staff efforts.
Read at Business Matters
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