Lord Arbuthnot raised the issue of subpostmasters' complaints over the faulty Horizon IT system to the Labour government in 2009, but received a response indicating the government wanted nothing to do with it, shifting the blame to the Post Office.
Lord Arbuthnot expressed frustration over the government's refusal to address the injustice faced by postmasters and postmistresses affected by the Horizon system issues, feeling that the government should have intervened since it owned the Post Office.
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