"The UK's telecoms regulator has named and shamed the companies it receives the most customer complaints about, with certain brands cropping up more than others. EE, TalkTalk, and Vodafone generated the most vitriol about fixed broadband, according to Ofcom. For landlines it was TalkTalk, Sky Mobile got the most for pay-monthly mobile, and EE again topped pay TV. This covers complaints to the authority during the quarter from July to September last year (Q3 2025), relative to the size of the telecom operators' customer bases."
"For fixed broadband, EE, TalkTalk, and Vodafone all hit 10 grumbles per 100K customers, but BT and Virgin Media were not far behind with 9 and 7 - the average was 8. Plusnet had the fewest complaints at 4. The gripes in this category were mostly about faults, service, and provisioning. With landline users, TalkTalk again provoked the most moans, with 7 per 100K, but EE was a close second with 6, while BT, NOW Broadband, and Plusnet all had 5."
"When it comes to pay-monthly mobile operators, the number of grievances was relatively low. Even the top scorer, Sky Mobile, generated just 3 per 100K customers, with the average being 2. Ofcom said criticisms pertained to how customer complaints were handled by the operator itself, or issues with faults, services, and provisioning in the case of Three. For pay TV services, EE registered the most moans at 6 per 100K customers, but Virgin Media generated 5,"
Ofcom's Q3 2025 complaints data show operator complaint rates per 100,000 customers across fixed broadband, landlines, pay-monthly mobile, and pay TV. EE, TalkTalk, and Vodafone recorded the highest broadband complaint rate at 10 per 100K; BT and Virgin Media followed closely. TalkTalk led landline complaints at 7 per 100K. Sky Mobile topped pay-monthly mobile with 3 per 100K and EE led pay TV complaints at 6 per 100K. Primary complaint drivers included faults, service and provisioning issues, and poor complaint handling by operators. Complaint volumes per 100K subscribers have fallen substantially since 2011.
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