"A coroner's inquest into missing school boy, Noah Donohoe, has confirmed that the PSNI had technical issues with its ControlWorks software used to record information reported to police call handlers by members of the public. The Belfast Coroner's court today was shown logs from the PSNI's ControlWorks software recording a "major ControlWorks issue" that could have delayed information being passed on to investigators."
"A witness to the inquest, Connor McConnell, told the Belfast Coroner's Court that he had made three phone calls to the PSNI after seeing a male cycling naked past the window of his mother's partners house on the night Donohoe went missing. McConnell told the inquest that he phoned police twice on the night of Sunday 21 June 2020 and again on 22 June."
"Declan Quinn KC, counsel for the coroner, said that the police had no record of McConnell's first call on the Sunday night after making checks on their system and that the first contact from him was on Monday night. McConnell told the court that he was as certain as a person could be that he had phoned the police on Sunday night. He said he was told that the original call "might have been lost in the swamp of calls"."
PSNI ControlWorks software experienced technical failures that could have delayed recording and transmission of public reports during the missing-person investigation of 14-year-old Noah Donohoe. Logs shown at the Belfast Coroner's Court recorded a significant "major ControlWorks issue". ControlWorks required pen-and-paper fallbacks after its May 2019 installation, with slowdowns needing restarts or software patches. Donohoe's naked body was found in a storm drain six days after he left home; post-mortem recorded drowning. Witness Connor McConnell said he phoned police three times after seeing a naked cyclist; police records lacked his initial Sunday call and he was told the call "might have been lost in the swamp of calls".
Read at ComputerWeekly.com
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