""The first half of this year was an extraordinary moment in time for M&S. However, the underlying strength of our business and robust financial foundations gave us the resilience to face into the challenge and deal with it. We are now getting back on track,""
""Today, we are regaining momentum ... We are determined to help our customers have a fantastic Christmas with exceptional service and what I truly believe is the best Christmas food and fashion in the market. Thank you to our colleagues for their hard work, our suppliers for their support and our customers for their loyalty. We are grateful to everyone who shops with us,""
""The challenges faced by M&S reflect the pressure many businesses are under as cyber threats grow in scale and complexity. The incident also brights to light the significant financial fraud risks that can arise from a successful cyber attack. "M&S is not the first, and almost certainly won't be the last, to make the news after a ""
Marks & Spencer's statutory pre-tax profit fell to £3.4m in the six months to 27 September, down from £391.9m the previous year, following an April 2025 cyber attack. Total sales dropped as the retailer closed its website and food halls struggled to restock, causing increased food markdowns and wastage from manual stock allocation. The incident incurred £101.6m in costs—£82.7m for incident response and recovery and £18.9m in third-party costs—and was partly offset by £100m in cyber insurance payments. Leadership reported recovery and focus on delivering strong seasonal food and fashion, while analysts warned of growing cyber and financial fraud risks.
Read at ComputerWeekly.com
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